articles_dir = "./data/help_center_articles"
documents = []

for filename in sorted(os.listdir(articles_dir)):
    if filename.endswith(".txt"):
        with open(os.path.join(articles_dir, filename)) as f:
            content = f.read()
            # Split into title and body
            title_line, body = content.split("\n", 1)
            title = title_line.replace("title: ", "")
            documents.append(
                {
                    "type": "document",
                    "source": {"type": "text", "media_type": "text/plain", "data": body},
                    "title": title,
                    "citations": {"enabled": True},
                }
            )

QUESTION = "I just checked out, where is my order tracking number? Track package is not available on the website yet for my order."

# Add the question to the content
content = documents

response = client.messages.create(
    model="claude-sonnet-4-6",
    temperature=0.0,
    max_tokens=1024,
    system="You are a customer support bot working for PetWorld. Your task is to provide short, helpful answers to user questions. Since you are in a chat interface avoid providing extra details. You will be given access to PetWorld's help center articles to help you answer questions.",
    messages=[
        {"role": "user", "content": documents},
        {
            "role": "user",
            "content": [{"type": "text", "text": f"Here is the user's question: {QUESTION}"}],
        },
    ],
)

Échauffement